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KB Home / HHC Computer Application / I get an error message:

I get an error message:

Article ID: 394
Last updated: Jun 16, 2025

Try the following:

  1. Ensure that Handheld Contact is closed.
  2. Open Windows Explorer.
  3. Go to: C: Program FilesACTACT for Windows (or whatever folder you have ACT! installed to).
  4. Look through the files for an app called ‘MachineConfigUpdater.exe’.
  5. Run this.  It may just flash on the screen and seem like nothing happened.
  6. Go back to the desktop and try launching Handheld Contact again.
  7. What happens?  Does it open up?  Do you get any other error messages? 
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Article ID: 394
Last updated: Jun 16, 2025
Revision: 1
Access: Public
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