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Handheld Contact Network Communication Model
This article explains the process of the Handheld Contact and how the syncing takes place. If you have Handheld Contact set up correctly, the following points will discuss the process for syncing...
Jun 16, 2025
Problems opening Handheld Contact on Android OS 4.0+ devices
If you have a new Android device (phone or tablet) that has OS 4.0 or higher you may experience problems when opening Handheld Contact after install. Here are the 2 scenarios when crash will occur. ...
Jun 16, 2025
I want to sync only a selected group(s) from ACT!, how do I complete this?
In order to get Handheld Contact set up to only sync selected groups from ACT! you need to complete the following: Have the groups created in ACT!. If they are not created, please see this LINK for...
Jun 16, 2025
Syncing finished with error: ca.j2x.hhc4android.backend.sync.MiscSyncException: Please sync your console first then try to sync again
If you are syncing on the Android device and get an error message Syncing finished with error: ca.j2x.hhc4android.backend.sync.MiscSyncException: Please sync your console first then try to sync...
Jun 16, 2025
On the iPhone/iPad I received: Syncing Result: Failure
If when you are syncing on the iPhone/iPad and receive the following error message: Result: Failure Details: UserID [HHC Username]: Server is busy/locked. This indicates that there is already a...
Jun 16, 2025
Bug found in Handheld Contact version 4.1 for iPhone and iPad.
If you have upgraded to Handheld Contact version 4.1 there is a bug in the app regarding the Calendar. The Calendar default view is to show 'All users'. This is where the bug lies and...
Jun 16, 2025
How to set up and use a "Profile".
'Profiles' are available within Handheld Contact and are mostly used for situations where a customer has multiple Handheld Contact users and they wish to have the same sync settings for...
Jun 16, 2025
How do I restart the Handheld Contact Service?
In order to correct this error message, you need to do the following procedure. We recommend the below 8 steps first. This is done through the Windows operating system: Click on the Start Menu. Type...
Jun 16, 2025
How do I fix a "Thread was being aborted" syncing error.
The error message 'Thread was being aborted' means one of two things. 1.) You have corrupt data on our server that was added to the phone and it is trying to sync back to the ACT!...
Jun 16, 2025
Syncing issues with Handheld Contact version 3.2.10.0.
Many customers have reported problems with Handheld Contact not syncing. We were able to determine that the source was HHC version 3.2.10.0. This was able to sync the Contacts but not the Activities...
Jun 16, 2025
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