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How do I upgrade Handheld Contact on the PC/server?
If you are upgrading from version 4.x.x.x (or v6.x.x.x) to version 7.x.x.x, please visit this page. In order to get Handheld Contact upgraded on the PC/server, here are the steps needed: Go to...
Jun 16, 2025
I cannot access the Contacts, Task List or Calendar options on my iOS device. They are greyed out.
If you are on the iPhone/iPad and you only have access to the Settings and Sync Status options of the Menu, then here is what you will need to do: Open Handheld Contact on the PC/server. If you...
Jun 16, 2025
I had a BlackBerry but have switched to an Android device. How do I get Handheld Contact working?
Update your Handheld Contact Account: Go to: www.handheldcontact.com. In the upper right hand corner, click 'Account Login'. Enter the Handheld Contact username and password. Press Login....
Jun 16, 2025
I get an error: "Syncing finished with error: java.io.IOException: Received authentication challenge is null".
This error message states that the username and/or password is incorrect. You will need to update this info. Open Handheld Contact on the device. Press the Android Menu button and choose...
Jun 16, 2025
The activities that I edit on the Android phone are not getting updated.
This is occurring on Handheld Contact version 1.0.6.0 for Android devices. If you make a change to an existing activity (Example: change the duration of a task from 10 minutes to 1 hour), the...
Jun 16, 2025
I get an error message when syncing "Syncing finished with error: java.net.ConnectException: sync.wires-end.net/XXX.XXX.XXX.XXX:XXX - Network is unreachable"
If a Handheld Contact mobile app is unable to communicate with our servers over the Internet you may receive the following message: "Syncing finished with error: java.net.ConnectException:...
Jun 16, 2025
How do I export contacts with an Android device?
In order to get caller id and other native features on the phone to work properly, you may be required to export contacts from Handheld Contact to the Android Contacts app. Here are the steps to...
Jun 16, 2025
I am having some issues with installing Handheld Contact from Google Play.
When I go to www.handheldcontact.com/ota, it will re-direct me to Google Play and display the Handheld Contact app for download. After I select Install, the download doesn't do anything. ...
Jun 16, 2025
How do I resend all data again from the Handheld Contact PC app?
In order to get Handheld Contact working again on the device, you may be required to resend all data again. This is a process where all the data that Handheld Contact is pointing to gets compiled...
Jun 16, 2025
How do I install Handheld Contact to my Android device?
From the Android device's native internet browser visit: http://www.handheldcontact.com/ota. If entered correctly, this will take you to the Google Play application. It will take you directly...
Jun 16, 2025
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