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When I am setting up the Handheld Contact software, I get stuck on the ACT! Administrator and Password screen.
If you are working on setting up Handheld Contact, the first screen you will encounter will be asking for the ACT! Administrator. This is an ACT! user on the database that will have Admin rights. We...
Jun 16, 2025
How do I upgrade Handheld Contact on my mobile device?
We are always updating and making improvements to our applications. Updates are generally released every two to three months. Please see below for instructions on upgrading. Handheld Contact API...
Jun 16, 2025
I got a new device and want to get Handheld Contact set up on it.
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps. If you have switched platforms (Eg....
Jun 16, 2025
How do I submit a bug report?
In some cases where customers have problems with their device/syncing, a bug report may be needed for further investigation. In order to submit this report, please follow the directions below for...
Jun 16, 2025
How do I install Handheld Contact to my BlackBerry PlayBook?
In order to get Handheld Contact installed to the BlackBerry PlayBook, here are the steps: Install HHC onto BlackBerry PlayBook: From the PlayBook's native internet browser visit:...
Jun 16, 2025
I want to move an existing account from BlackBerry to BlackBerry PlayBook.
Update your Handheld Contact Account: Go to: www.handheldcontact.com. In the upper left hand corner, enter the Handheld Contact username and password. Press Login. On the left click on ‘Edit...
Jun 16, 2025
Handheld Contact Info for BlackBerry Playbook and BlackBerry 10 devices.
Below is some information that will be relevant for the Handheld Contact application for the BlackBerry PlayBook and BlackBerry 10 devices. Navigation: Touchscreen navigation is used for all...
Jun 16, 2025
I have upgraded to ACT! 2013/ACT! v16 or higher but I am now getting an error message with Handheld Contact.
If you have upgraded the ACT! database to ACT! 2013, version 15.0, ACT! v16, ACT! v17, ACT! v18, ACT! v19 or ACT! v20; you may get the following error message with Handheld Contact: "Could not load...
Jun 16, 2025
Issues with Handheld Contact version 4.3 for iPad
In the most recent upgrade to Handheld Contact version 4.3, we added some new information to sync such as 'Duration' for History. This will sync back into ACT! so customers can track how...
Jun 16, 2025
What fields get moved from Handheld Contact in an "Export"?
If you are looking to get the Caller ID and other native features from the device to work you need to export from Handheld Contact to the Contacts app on the device. For more info, click HERE for...
Jun 16, 2025
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