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The "Sync Now" button is greyed out. I cannot sync. What can I do?
There are times that Handheld Contact does not complete the sync process and it will get stuck in a sync loop. Our application thinks that it is working but in fact it is not. You may need to stop...
Jun 16, 2025
Notes/History did not sync to my device. What can I do to get it working?
If you have an account with Handheld Contact and you set up your phone but you are unable to find the Notes/History for the customers, then you may not have synced it from Act!. To correct this,...
Jun 16, 2025
I cannot get Handheld Contact on my Android tablet device.
Unfortunately, there are still some bugs with the application for Android tablets. You are able to download the application from the Google Play Store but with the shortcut that gets created there...
Jun 16, 2025
What default fields will sync with Handheld Contact?
Below is a listing of all the default fields that will sync with Handheld Contact Professional. You have the ability to add up to 42 more custom fields. The total number of fields that will sync are...
Jun 16, 2025
On the handheld device, how do I search Contacts?
In order to find specific contacts, you will want to use the 'Search' options. Below will be the steps needed for each platform to explain how Handheld Contact can be used to Search and...
Jun 16, 2025
How do I turn on "Notifications" for Handheld Contact?
iPhone/iPad: iOS12 and higher: In order to get the alarms to go for Handheld Contact, you need to do the following: Open Handheld Contact on the iPhone/iPad. Open the Menu and click on Settings and...
Jun 16, 2025
How do I get caller ID to work on my BlackBerry?
In order to get caller ID to work with Handheld Contact, you need to have the contacts found within the BlackBerry Contacts(Address Book). This can be done by exporting. Handheld Contact LEGACY...
Jun 16, 2025
How do I get caller ID to work on my iPhone?
In order to have the voice dialing and other native functions on the iPhone to work, you need to have the contacts part of the native iPhone Contacts App. This can be done by 'Exporting'...
Jun 16, 2025
How to completely close Handheld Contact on Apple iOS devices (iPhone, iPad)
Pressing the Home button on your Apple iOS mobile device-such as iPhone or iPad-does not stop an application from running in the background. This article explains how to close an iOS application,...
Jun 16, 2025
I have an iPad, how do I install Handheld Contact onto it?
You first want to get Handheld Contact installed onto the PC/server and working properly. Please see:...
Jun 16, 2025
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