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How do I sync custom fields from ACT! to my phone?
Handheld Contact will only allow up to 73 fields to sync with a Professional Edition license. By default we will sync with 28 of these. Please see this LINK for the listing of all default fields. ...
Jun 16, 2025
I switched from Android to iPhone. How do I get Handheld Contact set up?
Update your Handheld Contact Account: Go to: www.handheldcontact.com. In the upper right hand corner, click on 'My Account'. Enter the Handheld Contact username and password. Press...
Jun 16, 2025
I had an iPhone but switched to Android, how do I get it set up?
The following directions will be for customers who have received a new device with a different operating system. The switching of devices from an iPhone to an Android device. Update your Handheld...
Jun 16, 2025
Syncing Failed - Error in the application
If you are syncing on the PC/server end and get the following error: "The error is: Logon Failed - Exception is:Error in the application" This error message means that there is something wrong...
Jun 16, 2025
Syncing failed. Error: The user: {ACT! Username} has too much configuration data to send to the handheld. Please read the knowledge base for suggestions on how to trim down before resending data for this user.
If you are trying to sync on the PC/server and receive the following error: "Syncing failed. Error: The user: {ACT! Username} has too much configuration data to send to the handheld....
Jun 16, 2025
I am upgrading to ACT! 2013/ACT! v16, or higher; what is needed for Handheld Contact?
If you plan on upgrading your ACT! database to ACT! 2013 version 15.0 or higher, you will need to compelete the following: Ensure that ACT! is upgraded and working properly before proceeding. Close...
Jun 16, 2025
Issues when upgrading to iOS version 6.0
[UPDATED - see below] If you have an iPhone or an iPad and recently upgraded the operating system of the device to iOS 6.0 you may run into some issues with Handhled Contact. Crashing on...
Jun 16, 2025
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