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I have an iPhone and an iPad and want Handheld Contact to work on both, is this possible?
Yes, this is possible. However, Handheld Contact requires that for every device to sync with the software, you need to have a separate HHC user account. This would require an additional charge to...
Jun 16, 2025
I want to get Handheld Contact installed onto my iPhone, how do I do this?
You first want to get Handheld Contact installed onto the PC/server and working properly. Please see:...
Jun 16, 2025
I try to upgrade Handheld Contact and the installer just sits there and nothing happens. What do I do?
Sometimes when you try to run the Handheld Contact installer it will try to overwrite the existing application but it cannot. Below are steps to follow to correct this: Open the Task Manager and...
Jun 16, 2025
When I try to open Handheld Contact on the PC, I get a message
In order to resolve this, you will need to first determine if Handheld Contact is already running on another PC. If this is a server, then its possible that another user is logged in and has...
Jun 16, 2025
The Distributed Transaction Co-ordinator is not installed on my PC. What do I do?
Click Start>Run type "services.msc" hit Ok. In the services window look for Distributed Transaction Coordinator. If it is not listed then do the following (if it is listed then do not continue best...
Jun 16, 2025
I get this message: Communication with sync engine failed! The syncing process has been aborted! HHC Service is not running or doesn
In order to correct this error message, you need to do the following procedure. We recommend the below 8 steps first. This is done through the Windows operating system: Click on the Start Menu....
Jun 16, 2025
I have two databases that I want to sync with. Can I have both on the same device?
Unfortunately, this is not possible. Handheld Contact will only sync one device to one Handheld Contact username and one ACT! database. If you were to set up a second database, and try to sync it to...
Jun 16, 2025
"Unauthorized" message displayed when attempting to sync
This message means that you have entered the wrong Handheld Contact username and/or password. To correct this: Open the Handheld Contact computer application (usually found on the same PC, server,...
Jun 16, 2025
What is the
This group is created when Handheld Contact gets installed. This group is created and maintained by Handheld Contact. DO NOT make any changes or modifications to this group as they will be removed...
Jun 16, 2025
Resetting your Handheld Contact account password causes computer application to display
To resolve this issue: Access the PC, server, or laptop where the Handheld Contact computer application is installed. Open the Handheld Contact computer application. Create a backup of the...
Jun 16, 2025
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