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I got a new device and want to get Handheld Contact set up on it.
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps. If you have switched platforms (Eg....
Jun 16, 2025
Upgrading to the official release of Handheld Contact for Android.
Now that we have officially updated the application for Android our beta testing progress has ended. In order to move from the beta stage to our official application, here are the steps you will...
Jun 16, 2025
How do I uninstall Handheld Contact from my Android device?
Here are the steps needed to uninstall Handheld Contact from the Android device: Open the Android Operating System Menu. Within "Settings" search for "Apps". Find "Handheld Contact Classic" in the...
Jun 16, 2025
How do I install Handheld Contact to my Android device?
From the Android device's native internet browser visit: http://www.handheldcontact.com/ota. If entered correctly, this will take you to the Google Play application. It will take you directly...
Jun 16, 2025
I switched from Android to iPhone. How do I get Handheld Contact set up?
Update your Handheld Contact Account: Go to: www.handheldcontact.com. In the upper right hand corner, click on 'My Account'. Enter the Handheld Contact username and password. Press...
Jun 16, 2025
How do I sync custom fields from ACT! to my phone?
Handheld Contact will only allow up to 73 fields to sync with a Professional Edition license. By default we will sync with 28 of these. Please see this LINK for the listing of all default fields. ...
Jun 16, 2025
What fields get moved from Handheld Contact in an "Export"?
If you are looking to get the Caller ID and other native features from the device to work you need to export from Handheld Contact to the Contacts app on the device. For more info, click HERE for...
Jun 16, 2025
Issues with Handheld Contact version 4.3 for iPad
In the most recent upgrade to Handheld Contact version 4.3, we added some new information to sync such as 'Duration' for History. This will sync back into ACT! so customers can track how...
Jun 16, 2025
I have upgraded to ACT! 2013/ACT! v16 or higher but I am now getting an error message with Handheld Contact.
If you have upgraded the ACT! database to ACT! 2013, version 15.0, ACT! v16, ACT! v17, ACT! v18, ACT! v19 or ACT! v20; you may get the following error message with Handheld Contact: "Could not load...
Jun 16, 2025
Handheld Contact Info for BlackBerry Playbook and BlackBerry 10 devices.
Below is some information that will be relevant for the Handheld Contact application for the BlackBerry PlayBook and BlackBerry 10 devices. Navigation: Touchscreen navigation is used for all...
Jun 16, 2025
I want to move an existing account from BlackBerry to BlackBerry PlayBook.
Update your Handheld Contact Account: Go to: www.handheldcontact.com. In the upper left hand corner, enter the Handheld Contact username and password. Press Login. On the left click on ‘Edit...
Jun 16, 2025
How do I install Handheld Contact to my BlackBerry PlayBook?
In order to get Handheld Contact installed to the BlackBerry PlayBook, here are the steps: Install HHC onto BlackBerry PlayBook: From the PlayBook's native internet browser visit:...
Jun 16, 2025
How do I submit a bug report?
In some cases where customers have problems with their device/syncing, a bug report may be needed for further investigation. In order to submit this report, please follow the directions below for...
Jun 16, 2025
I had an iPhone but switched to Android, how do I get it set up?
The following directions will be for customers who have received a new device with a different operating system. The switching of devices from an iPhone to an Android device. Update your Handheld...
Jun 16, 2025
How do I upgrade Handheld Contact on my mobile device?
We are always updating and making improvements to our applications. Updates are generally released every two to three months. Please see below for instructions on upgrading. Handheld Contact API...
Jun 16, 2025
When I am setting up the Handheld Contact software, I get stuck on the ACT! Administrator and Password screen.
If you are working on setting up Handheld Contact, the first screen you will encounter will be asking for the ACT! Administrator. This is an ACT! user on the database that will have Admin rights. We...
Jun 16, 2025
When I delete an activity/contact from my device, it does not delete from Act!, what
In order to correct this, there is an additional setting on the PC side of Handheld Contact. Open Handheld Contact Classic on the PC/server side. Click on Tools, choose Manage, select Databases. ...
Jun 16, 2025
I have a new BlackBerry (OS 6.0 or higher) and want to get Handheld Contact. How do I install it?
Open Handheld Contact on the computer/server. Click on Maintenance and choose Resend All Data to Handheld. Select the account and press Send All. Press Yes, on the warning that appears. Once the PC...
Jun 16, 2025
Handheld Contact Network Communication Model
This article explains the process of the Handheld Contact and how the syncing takes place. If you have Handheld Contact set up correctly, the following points will discuss the process for syncing...
Jun 16, 2025
Problems opening Handheld Contact on Android OS 4.0+ devices
If you have a new Android device (phone or tablet) that has OS 4.0 or higher you may experience problems when opening Handheld Contact after install. Here are the 2 scenarios when crash will occur. ...
Jun 16, 2025
I want to sync only a selected group(s) from ACT!, how do I complete this?
In order to get Handheld Contact set up to only sync selected groups from ACT! you need to complete the following: Have the groups created in ACT!. If they are not created, please see this LINK for...
Jun 16, 2025
Syncing finished with error: ca.j2x.hhc4android.backend.sync.MiscSyncException: Please sync your console first then try to sync again
If you are syncing on the Android device and get an error message Syncing finished with error: ca.j2x.hhc4android.backend.sync.MiscSyncException: Please sync your console first then try to sync...
Jun 16, 2025
On the iPhone/iPad I received: Syncing Result: Failure
If when you are syncing on the iPhone/iPad and receive the following error message: Result: Failure Details: UserID [HHC Username]: Server is busy/locked. This indicates that there is already a...
Jun 16, 2025
Bug found in Handheld Contact version 4.1 for iPhone and iPad.
If you have upgraded to Handheld Contact version 4.1 there is a bug in the app regarding the Calendar. The Calendar default view is to show 'All users'. This is where the bug lies and...
Jun 16, 2025
How to set up and use a "Profile".
'Profiles' are available within Handheld Contact and are mostly used for situations where a customer has multiple Handheld Contact users and they wish to have the same sync settings for...
Jun 16, 2025
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